Refund & Returns Policy
At Bees from Bundaberg, we take great care in harvesting, packing, and shipping our honey. If something isn’t right with your order, please get in touch, and we’ll do our best to help.
Change of Mind
Due to the nature of food products, we do not accept returns or offer refunds for change of mind purchases.
Please choose carefully before placing your order.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us within 7 days of delivery.
To help us assess the issue, we may ask you to provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
Your Consumer Rights
If there’s a genuine issue with your order, please get in touch. We’ll always do our best to make things right and will honour any rights you have under Australian Consumer Law.
Natural Characteristics of Honey
Honey is a natural product and may vary in colour, flavour, aroma, and texture between harvests and seasons.
Raw honey may also naturally crystallise over time. These natural variations are not considered faults and do not qualify for a refund or replacement.
Contact Us
If you have any questions regarding a return, refund, or issue with your order, please contact us:
Bees from Bundaberg
Bundaberg, Queensland, Australia
Email: hello@beesfrombundaberg.com.au